“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” – Walt Disney. Some people are naturally gifted with customer service talents, but for the majority of us, we have to be intentional. Tune in to take your life and your business to a higher altitude!
Aviation Business Podcast Episode 174: Create Remarkable Customer Experiences
About the Author: Tim
Tim Bonnell Jr. is the Founder and President of Aeris Insurance Solutions. He is the author of the book Aircraft Insurance Fundamentals: A Concise Guide For Aircraft Owners and Operators. He’s a third-generation pilot and a second generation aviation insurance broker. Tim was raised in the aviation insurance industry and had the opportunity to learn it from the ground up. His formal education was completed at Kansas State University.
Tim is a private and instrument-rated pilot. He holds the Certified Insurance Counselor and Certified Aviation Insurance Professional professional designations. In 2014, he was installed into the inaugural class of the Aviation Insurance Association’s Eagle Society. Tim has served on the boards of directors for the Aviation Insurance Association, Kansas Agricultural Aviation Association, National Agricultural Aviation Association, and the Wichita Aero Club in addition to other community organizations.